Terms & Conditions

Welcome to ReliefPoppy.com. This website is operated by Pryme Logistics LLC under the Relief brand. By accessing this website or purchasing products through ReliefPoppy.com, you agree to the following Terms & Conditions. Eligibility: You must be at least 21 years of age to access this website or purchase products from Relief. By placing an order, you represent that you meet this age requirement. Products: Relief makes reasonable efforts to display product descriptions, ingredients, packaging, availability, and other information accurately. Product packaging, appearance, and other details may occasionally change without notice. Information provided on this website is for general informational purposes and is not intended to diagnose, treat, cure, or prevent any disease. Nothing on this website should be considered medical advice. Orders & Payment: All orders are subject to acceptance and product availability. Payment must be successfully authorized before an order is processed. We reserve the right to cancel or refuse an order in cases involving suspected fraud, payment issues, pricing errors, inventory errors, or violations of these Terms. Applicable taxes and shipping charges will be displayed during checkout when required. Shipping: Orders are shipped according to our posted Shipping Policy. Delivery estimates are not guarantees and may be affected by circumstances outside our control, including carrier delays, weather, holidays, or incorrect shipping information. Customers are responsible for providing a complete and accurate shipping address. Returns & Refunds: Returns, cancellations, damaged shipments, and refunds are governed by our posted Refund Policy. Intellectual Property: The Relief name, logos, product designs, website content, photographs, graphics, and other brand materials displayed on ReliefPoppy.com are owned by or licensed to Pryme Logistics LLC and may not be reproduced, distributed, or commercially used without authorization. Prohibited Use: You may not use this website for unlawful or fraudulent purposes, interfere with the operation or security of the website, attempt unauthorized access to website systems, or misuse Relief intellectual property. Limitation of Liability: To the fullest extent permitted by applicable law, Pryme Logistics LLC and Relief will not be liable for indirect, incidental, special, or consequential damages resulting from use of this website, products purchased through it, or circumstances outside our reasonable control. Nothing in these Terms limits rights that cannot legally be limited under applicable law. Changes to These Terms: We may update these Terms & Conditions periodically. The current version will be posted on this page with an updated revision date. Contact: Questions regarding these Terms & Conditions may be directed to Relief / Pryme Logistics LLC. Website: ReliefPoppy.com. Email: admin@reliefpoppy.com. Mailing Address: 5900 La Place Ct Suite 132, Carlsbad CA 92008.

Shipping Policy

Thank you for shopping with Relief at ReliefPoppy.com. The following policy explains how we process and ship orders. Order Processing: Orders are generally processed within 1–3 business days, excluding weekends and major holidays. Processing times may be longer during periods of unusually high order volume, product launches, promotions, or holidays. Once your order has shipped, you will receive shipment confirmation and tracking information when available. Shipping Rates: Shipping rates and available shipping methods are displayed during checkout before payment is completed. Any shipping charge shown during checkout will be included in the final order total before you authorize payment. Delivery Estimates: Delivery times shown during checkout or provided by a shipping carrier are estimates and are not guaranteed. Relief is not responsible for carrier delays caused by weather, transportation interruptions, holidays, natural disasters, or other circumstances outside our reasonable control. Shipping Address: Customers are responsible for entering a complete and accurate shipping address. Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect the shipment. Lost, Missing, or Damaged Orders: If your order arrives damaged, incorrect, or appears to have been lost during shipping, please contact us promptly with your order number and relevant details. For damaged shipments, photographs of the package and product may be requested so that we can review the issue. We will work with you and, when appropriate, the shipping carrier to determine an appropriate resolution. Shipping Restrictions: We reserve the right to restrict or decline shipment to locations where shipping or sale of a product is prohibited or otherwise restricted by applicable law or carrier requirements. Contact: For shipping questions, please contact Relief / Pryme Logistics LLC. Website: ReliefPoppy.com. Email: admin@reliefpoppy.com.

Privacy Policy

This Privacy Policy describes how Relief, operated by Pryme Logistics LLC, collects, uses, and protects information when you visit ReliefPoppy.com, place an order, or otherwise interact with us. Information We Collect: Depending on how you use our website, we may collect information including your name, email address, telephone number, billing and shipping address, order and transaction information, device and browser information, IP address and website usage information, and communications you send to us. Payment information may be collected and processed by our payment processing providers. Relief does not necessarily directly store complete payment card information. How We Use Information: We may use information to process and fulfill orders, process payments and refunds, provide customer service, communicate about orders, prevent fraudulent or unauthorized transactions, maintain and improve our website, analyze website performance, comply with applicable legal and regulatory requirements, and send marketing communications where permitted by law and based on your preferences or consent. Service Providers: We may share information with companies that provide services necessary to operate our business, including payment processors, website providers, shipping carriers, analytics providers, and other technology or professional service providers. These providers may receive information necessary to perform services on our behalf. Cookies & Similar Technologies:ReliefPoppy.com may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve performance, and support marketing or analytics functions. Your browser may allow you to control or disable certain cookies. Information Security: We use reasonable administrative and technical measures intended to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Your Privacy Rights: Depending on where you live, applicable law may provide rights concerning your personal information, including rights to request access, correction, or deletion of certain information. You may contact us to submit a privacy-related request. We may need to verify your identity before completing certain requests. Data Retention: We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal obligations. Children's Privacy:ReliefPoppy.com is intended for individuals who are at least 18 years old. We do not knowingly solicit personal information from children. Changes to This Policy: We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Contact: For questions or requests concerning this Privacy Policy, contact Relief / Pryme Logistics LLC. Website: ReliefPoppy.com. Email: admin@reliefpoppy.com. Mailing Address: 5900 La Place Ct Suite 132, Carlsbad CA 92008.

Refund Policy

We want customers ordering from ReliefPoppy.com to understand our return and refund procedures before completing a purchase. Returns: To request a return, please contact us within 30 days of delivery. To be eligible for a standard return, products must be unopened, unused, and in their original packaging. Because Relief products are consumable goods, products that have been opened or used generally cannot be returned unless the product arrived damaged, defective, or incorrect. Requesting a Return: Before sending a product back, please contact customer support and provide your name, order number, product involved, and reason for the return. Do not send a return until you have received return instructions from us. Damaged or Incorrect Orders: Please inspect your shipment after delivery. If you receive an incorrect, damaged, or defective product, contact us promptly. Please include your order number and photographs when applicable. After reviewing the issue, we may provide a replacement, refund, or other appropriate resolution. Refunds: Approved refunds will generally be issued to the original payment method used for the purchase. After a refund is issued, your bank or card provider may require additional time to post the credit to your account. Processing times vary by financial institution. Original shipping charges are generally non-refundable unless the return resulted from an error by Relief or the product arrived damaged or defective. Return Shipping: Unless the return is the result of our error or a damaged or defective shipment, customers may be responsible for return shipping costs. Cancellations: If you need to cancel an order, contact us as quickly as possible. We will make reasonable efforts to accommodate cancellation requests before an order ships. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. Contact: To request a return, refund, or order cancellation, contact Relief / Pryme Logistics LLC. Website: ReliefPoppy.com. Email: admin@reliefpoppy.com.